1. Return Timeframe

Customers may request a return within 7 days of receiving the product.

Requests made after 7 days cannot be accepted.

2. Accepted Reasons for Return

We accept returns for all valid reasons, including but not limited to:

• Damaged item
• Wrong size or wrong color
• Incorrect item received
• Quality issues
• Manufacturing defects
• Product not matching description

We do not require any complicated justification — just simple proof.

3. Condition of Returned Items

Returned items must be unused and in their original condition.

Items that show signs of use, wear, or customer-caused damage cannot be accepted.

This policy ensures fairness and product integrity.

4. Return Shipping Cost

Return shipping costs are the customer’s responsibility, unless:

• Clorivo made an error
• The product arrived damaged or defective

In those cases, Clorivo will cover the full cost.

5. Required Proof for Return

To verify return requests, customers must provide at least 3 types of evidence, such as:

• Clear photos of the product
• Video showing the issue
• Photo of packaging or shipping label

This helps prevent fraud and speeds up approval.

6. Customer Options After Approval

Once a return is approved, customers may choose:

• A full refund
• A replacement item
• Store credit

We offer multiple solutions for full customer satisfaction.

7. Refund Processing Time

After the return request is validated, the refund will be processed in:

⏳ 7–10 business days

The exact time may vary depending on the customer’s bank or payment provider.

8. Official Return Address

All returns must be shipped to our processing center:

Clorivo Returns Center

Xihu District, Hangzhou, Zhejiang, China

This is the same supplier logistics area used by major Chinese platforms (Alibaba region).

A tracking number is required for safe processing.

9. Brand Protection Disclaimer

To avoid any legal misunderstanding:

Clorivo is an independent online retailer.

We are not associated with, endorsed by, or connected to any major brands.

Brand names or trademarks that appear on products are the property of their respective owners.

Our products are sourced from verified suppliers in China, ensuring quality and safety.

This protects you fully from trademark issues.

10. Contact Information

For return or refund requests, please contact us at:

? Email: clorivoservice@gmail.com

? Phone / WhatsApp: +86 131 4821 9004

? Customer Support Hours: 9:00 AM – 5:00 PM (UTC+8)

⏱ Response Time: 24–48 hours

Our support team is always ready to assist.