1. Contact Information

If you need help with an order, delivery, account, or product, you can reach our support team through the following channel:

Email Support:

? clorivoservice@gmail.com

WhatsApp Support:

? +86 131 4821 9004

All customer support-related questions must be sent through one of these official communication methods only.

2. Support Hours

Our customer service team operates during standard business hours based on China Time (UTC+8):

? Monday – Friday: 9:00 AM – 5:00 PM (UTC+8)

? Support is limited on weekends and public holidays.

Messages received outside business hours will be answered as soon as possible on the next working day.

3. Response Time

We aim to respond to all inquiries within:

⏳ 24 – 48 hours

During high-demand seasons or sales events, delays may occur, but we will always do our best to support you promptly.

4. Channels of Support

We currently provide assistance through:

• Email
• WhatsApp Messaging

We do not provide phone call support, live chat support, or social media support at this time.

All official responses come from our verified email or WhatsApp account listed above.

5. What Our Support Covers

Our support team can help you with the following:

✔ 

Order Assistance

• Order confirmation
• Updating shipping information (if order not shipped yet)
• Canceling an order (if not processed yet)

✔ 

Shipping & Tracking

• Tracking number information
• Status updates
• Delivery questions
• Lost or delayed packages

✔ 

Product Information

• Material and quality details
• Sizes and measurements
• Supplier information based on availability

✔ 

Account Help

• Login problems
• Email changes
• Address updates
• Password resets

✔ 

Issues Upon Delivery

• Wrong item received
• Damaged product
• Missing items

(These cases fall under Return/Refund policy, which will be written separately for you later.)

6. What Our Support Does Not Cover

To protect Clorivo and maintain professional standards, our support team cannot assist with:

❌ Verifying authenticity of branded products

Clorivo collaborates with independent suppliers in China, and we do not claim to sell original branded items.

This means Clorivo cannot confirm authenticity for brands such as Nike, Adidas, LV, Dior, etc.

❌ Issues related to customs fees or import taxes

These depend on the customer’s country, and Clorivo has no control over them.

❌ Personal decisions or wrong size chosen by customers

However, we can guide you on how to return or exchange the item if eligible.

❌ External offers, influencers, or partnership decisions

All partnership decisions must go through our official business email.

7. Important Legal Disclaimers (Brand Protection)

To protect Clorivo from trademark-related issues, the following applies:

Trademark Disclaimer

Clorivo is not affiliated with any major global brands, including fashion, electronics, accessories, or footwear companies.

Products found on Clorivo may be:

• Manufactured by independent factories
• Supplied by verified partners in Hangzhou, China
• Offered at competitive prices due to direct sourcing models

Clorivo does not claim that branded-style products sold on the platform are original or officially licensed.

This protects you legally and protects the platform from brand-related disputes.

8. Quality & Supplier Information

Clorivo collaborates only with trusted suppliers and factories located primarily in:

? Hangzhou, China

We ensure:

• Consistent product quality
• Secure packaging
• Reliable dispatch and shipping
• Competitive sourcing to keep prices accessible

9. Security & Customer Data

Clorivo does not share, sell, or exchange customer information with third parties outside essential services (shipping, payment processing, fraud protection).

All customer data is protected under our Privacy Policy.

10. Limitation of Liability

Clorivo is not responsible for:

• Delays caused by external couriers
• Customs inspections
• Lost packages due to incorrect address provided by the customer
• Unauthorized use of payment methods

These protections help ensure safe business operations globally.

11. Fraud Prevention

Clorivo reserves the right to:

• Cancel suspicious orders
• Request additional verification
• Block abusive or fraudulent customer accounts

This is for the safety of all customers using our platform.