1. About Clorivo

Clorivo is an independent online retail platform owned and operated by its founder.

Our mission is to make international fashion accessible through high-quality imported products at affordable prices.

Headquarters:

Clorivo works with verified international suppliers located mainly in Guangzhou, Shenzhen, and Yiwu, China.

All logistics, sourcing, and packaging are handled through our partner fulfillment centers.

Clorivo is not a manufacturer; we operate as an international sourcing and retail service.

2. Independent Supplier Disclaimer (Brand Protection Clause)

To comply with international intellectual property regulations and protect our business:

Clorivo is not affiliated with, endorsed by, or officially representing any designer, luxury, or sports brands.

All products sold on our platform are sourced from independent international suppliers and are not marketed as original or authentic branded items.

Any references to design style, category, or fashion trends are for description purposes only.

This clause protects Clorivo from any claim from major brands.

3. Products & Descriptions

• All products available on Clorivo are imported items sourced from certified international suppliers.
• Some products may be designer-inspired or fashion-influenced, and do not claim to be original branded merchandise.
• Product photos are provided by suppliers and may vary slightly in lighting, color, or minor details.
• Sizes may differ from standard Western sizing due to Asian manufacturing standards.

Clorivo commits to providing accurate, transparent descriptions based on information received from suppliers.

4. Pricing & Availability

• Prices can change at any time depending on supplier cost, shipping fees, and international currency fluctuations.
• Availability is not guaranteed; items out of stock may be removed without prior notice.

5. Orders & Processing Time

By placing an order, you agree to:

• Provide complete and accurate personal information.
• Understand that processing time may vary depending on supplier workload, stock level, and international logistics.

Average processing time: 1–4 business days.

6. Shipping & Delivery

Clorivo ships globally using trusted logistics partners.

Estimated delivery time varies by destination:

• Standard international shipping: 7–18 business days
• Delays may occur due to customs, weather, or high-volume seasons.

All delivery timeframes provided are estimates, not guarantees.

7. Customs, Duties & Taxes

Depending on your country, import duties or taxes may apply.

• These charges are not included in product prices unless clearly stated.
• Clorivo is not responsible for customs delays or additional border fees.

8. Return & Refund Policy

Clorivo offers a fair and transparent return policy.

A customer may request a return for:

• Damaged items
• Wrong item received
• Significant manufacturing defect

Return requests must be made within 7 days of receiving the order.

Conditions:

• Items must be unused, in original condition, with all tags/packaging.
• Customer is responsible for return shipping unless the error is from Clorivo or the supplier.

Refunds are processed after inspection of the returned product.

Full details are found in our Return Policy page.

9. Limitations of Liability

Clorivo is not responsible for:

• Delays caused by shipping carriers or customs
• Incorrect addresses provided by customers
• Misuse or damage of products after delivery
• Discrepancies caused by supplier manufacturing variations

Clorivo’s responsibility is limited to the value of the purchased item.

10. Payment & Security

We use secure and encrypted payment gateways (SSL/HTTPS).

Accepted payment methods may include:

• Credit/Debit Cards
• PayPal
• Stripe
• Other local payment solutions depending on region

Clorivo does not store or access your payment information at any time.

11. User Account & Responsibilities

Users agree to:

• Provide accurate personal details
• Keep login information secure
• Not use the site for illegal or fraudulent activities

Clorivo reserves the right to suspend any account for suspicious activity.

12. Intellectual Property

All content on Clorivo (text, images, logos, layout, graphics) is the property of Clorivo or its content suppliers.

No content may be reproduced without written permission.

13. Changes to Terms

Clorivo reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted with a revised “Last Updated” date.

14. Contact Information

For support or questions regarding these Terms & Conditions, please contact:

? Support Email: [clorivoservice@gmail.com]

? Website: www.clorivo.com

? Response time: 24–48 hours